Help Centre

Frequently Asked Questions

Everything you need to know about ordering food, tracking deliveries, and using Airplates in Zimbabwe.

📋General
🛒Ordering
đŸī¸Delivery & Riders
đŸŊī¸Food Quality
â†Šī¸Refunds
đŸ’ŗPayments

What is Airplates?

Airplates is Zimbabwe's multi-vendor food delivery platform. We connect you with hundreds of local restaurants, street food vendors, cloud kitchens, bakeries, cafes, and home cooks across Harare and Bulawayo — with our own rider network delivering your order directly to you.

Which cities does Airplates deliver in?

We currently deliver across all suburbs of Harare and Bulawayo. We are actively expanding to Mutare, Gweru, and Masvingo — sign up in the app to get notified the moment we go live in your city.

How do I create an Airplates account?

Download the Airplates app, tap "Create Account", and register with your name, phone number, and delivery address. You can also sign in with Google. Your account is free and has no subscription fees.

Is there a minimum order amount?

Minimum order amounts are set by individual vendors and vary. You'll see the minimum clearly displayed on each restaurant's page before you add items to your cart.

Can I use Airplates on a web browser?

Yes — you can browse restaurants, place orders, and track deliveries through our website. All features including order history, account management, and payment are fully available on the web.

Still have a question?

Our support team is available 7 days a week, 7am to 10pm Zimbabwe time.

Contact Support →